E-Learning Policy

1. Purpose

The purpose of this policy is to:

• Ensure the consistent quality and effectiveness of all e-learning programs.

• Define the responsibilities of Effective Skills Training Ltd and its learners regarding e-learning.

• Provide clear guidelines for accessing, completing, and being supported through e-learning courses.

• Promote a positive and effective online learning experience.

• Ensure compliance with relevant regulations and industry standards.

2. Scope

This policy applies to all e-learning courses offered by Effective Skills Training Ltd, all staff involved in the development, delivery, and support of e-learning, and all learners enrolling in our e-learning programs.

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3. E-Learning Platform and Technology

3.1. Effective Skills Training Ltd will utilise a robust and user-friendly Learning Management System (LMS) to host and deliver e-learning content.

3.2. Learners will be provided with clear instructions on accessing the LMS, navigating courses, and utilising its features.

3.3. Learners are responsible for ensuring they have: * A reliable internet connection. * A compatible device (e.g., computer, tablet, smartphone). * Up-to-date web browser software. * Basic computer literacy skills. * Any specific software or plugins required for a particular course (e.g., PDF viewer, video player), which will be clearly communicated prior to enrolment.

3.4. While Effective Skills Training Ltd strives to provide accessible content, learners with specific accessibility needs are encouraged to contact us prior to enrolment so that we can discuss potential accommodations.

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4. Course Content and Design

4.1. Subject matter experts and instructional designers will develop all e-learning courses to ensure accuracy, relevance, and engaging delivery.

4.2. Content will be regularly reviewed and updated to reflect current legislation, best practices, and industry standards.

4.3. E-learning courses will incorporate a variety of learning materials, which may include: * Interactive modules * Videos and audio clips * Quizzes and assessments * Downloadable resources (e.g., PDFs, templates) * Case studies and scenarios

4.4. The course design will aim for clarity, logical flow, and ease of navigation to enhance the learning experience.

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5. Learner Enrolment and Access

5.1. Before enrolment, learners will be provided with clear information regarding course prerequisites, duration, learning outcomes, and assessment methods.

5.2. Upon successful enrolment and payment (where applicable), learners will receive login credentials and instructions for accessing their enrolled courses.

5.3. Access to e-learning courses will typically be for a defined period, as specified at the time of enrolment (e.g., 6 months, 12 months), allowing learners sufficient time to complete the course at their own pace. Extensions may be granted upon request and at the discretion of Effective Skills Training Ltd.

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6. Learner Support

6.1. Effective Skills Training Ltd is committed to providing comprehensive support to its e-learning learners.

6.2. Support channels will be clearly communicated to learners and may include: * Technical Support: For issues related to platform access, login problems, or technical difficulties with course content. * Content Support: For clarification on course material or questions related to the subject matter. * Administrative Support: For enrolment queries, extensions, or certification issues.

6.3. Support will primarily be provided via email or a dedicated online help desk during stated business hours. Response times will be clearly communicated.

6.4. While e-learning offers flexibility, learners must manage their study time effectively.

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7. Assessment and Certification

7.1. E-learning courses may include formative and/or summative assessments to gauge learning progress and achievement of learning outcomes.

7.2. Assessment methods may include multiple-choice quizzes, short answer questions, case study analyses, or other interactive elements.

7.3. Learners must achieve the specified pass mark for all assessments to successfully complete the course.

7.4. Upon completing all course modules and assessments, learners will be awarded a certificate of completion/achievement, as appropriate to the course. Certificates will typically be provided in digital format.

7.5. Where courses lead to externally recognised certifications (e.g., IASSC, CSSC, ASQ, BQF, ISO 18404, Care Certificate, First Aid), Effective Skills Ltd will ensure all awarding body requirements are met.

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8. Data Protection and Privacy

8.1. Effective Skills Training Ltd will adhere to all relevant data protection legislation (e.g., GDPR) concerning learner data collection, storage, and processing within the e-learning platform.

8.2. Learner personal data and progress will be kept confidential and used solely for course delivery, assessment, certification, and internal statistical analysis.

8.3. Our Privacy Policy, accessible on our website, provides further details on data handling.

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9. Academic Integrity and Conduct

9.1. Learners are expected to uphold standards of academic integrity. All work submitted must be their own.

9.2. Any instances of plagiarism, cheating, or dishonest conduct will be investigated and may result in course termination without refund.

9.3. Learners are expected to interact respectfully with any online support staff or fellow learners (if collaborative features are introduced).

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10. Continuous Improvement

Effective Skills Training Ltd is committed to the continuous improvement of its e-learning offerings. We will regularly:

• Collect feedback from learners through surveys and other mechanisms.

• Analyse course completion rates and assessment results.

• Monitor industry trends and technological advancements in e-learning.

• Review this policy annually to ensure its ongoing relevance and effectiveness.

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11. Contact Information

For any inquiries regarding this E-Learning Policy or our e-learning courses, please contact:

• Email: compliance@effectiveskillstraining.com

• Phone: +44 (0)3300433808